If you have a complaint about our BAS Agent services, you will
need to contact your Accountant in the first instance with
details by email. If they are unable to resolve your complaint
within 3 business days, please contact Jennifer Hickey – BAS
Agent by email
admin@accountantreadyservices.com.au
.
Your complaint will be investigated by Jennifer Hickey or a
staff member who is not involved in the subject matter of the
dispute where possible. We will provide you with email
acknowledgement of receipt of your complaint and our
understanding of the circumstances.
The email will inform you that we will attempt to resolve your
complaint within 14 days and will outline the dispute
resolution process. If you are unhappy with the outcome that
we propose to you, you can then make a complaint to the Tax
Practitioners Board (TPB) using the link listed above.
The TPB will send you an email to acknowledge the receipt of
your complaint and review and risk assess your complaint. If
you are unhappy with how the TPB has dealt with your
complaint, the above link includes details about your review
rights and who can further assist you.
